The Road to Compliance with Digital Accessibility Standards: Regulatory and Judicial Approach

Karishma Karthik, Tanisha Khanna & Gowree Gokhale | September 29, 2025

India’s digital economy is racing ahead with cutting-edge technologies - platforms increasingly

deploying agentic AI, voice assistants, predictive algorithms, and immersive interfaces. Yet, even

as the tech landscape modernises at breakneck speed, accessibility often remains an afterthought.

Many platforms continue to exclude users with disabilities: Lack of compatibility of mobile

banking apps with screen readers making it difficult for visually impaired users to authenticate

transactions. CAPTCHA systems often require solving image puzzles without an audio alternative,

blocking access for blind or low-vision users. Fintech apps use biometric/gesture-based login that

excludes users with certain physical disabilities or motor impairments. The issue goes beyond

just missing subtitles and audio captions.

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